TERMS & CONDITIONS

1. Introduction

These Website Terms And Conditions (these "Terms" or these "Website Terms And Conditions") contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this "Website"). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

2. Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, PT. Amerta Indah Otsuka and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. 

You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website,

3. Restrictions

You are expressly and emphatically restricted from all of the following:

• publishing any Website material in any media;
• selling, sublicensing and/or otherwise commercializing any Website material;
• publicly performing and/or showing any Website material;
• using this Website in any way that is, or may be, damaging to this Website;
• using this Website in any way that impacts user access to this Website;
• using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
• engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
• using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and PT. Amerta Indah Otsuka may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

4. Your Content
In these Website Standard Terms And Conditions, "Your Content" shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant PT. Amerta Indah Otsuka a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be infringing on any third party's rights. PT. Amerta Indah Otsuka reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

5. No warranties

This Website is provided "as is," with all faults, and PT. Amerta Indah Otsuka makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

6. Limitation of liability

In no event shall PT. Amerta Indah Otsuka, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and PT. Amerta Indah Otsuka, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

7. Indemnification

You hereby indemnify to the fullest extent PT. Amerta Indah Otsuka from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney's fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

8. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceable or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

9. Variation of Terms

PT. Amerta Indah Otsuka is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

10. Assignment

PT. Amerta Indah Otsuka shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

11. Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between PT. Amerta Indah Otsuka and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

12. Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of Indonesia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Indonesia for the resolution of any disputes.

PRIVACY POLICY

About This Policy

Last Updated June 2026

This website is operated by PT Amerta Indah Otsuka, located at Pondok Indah Office Tower I, 6th Floor, Jl. Sultan Iskandar Muda Kav. V-TA, RT.1/RW.16, Pondok Pinang, Kebayoran Lama, South Jakarta 12310 (hereinafter referred to as “Otsuka”).

For the purposes of this Policy, Otsuka acts as the data controller, which means that Otsuka determines the purposes and means of processing your personal data.

This Privacy Policy explains how and why we process your personal data in connection with your use of the Pocari Sweat website.

Otsuka respects your privacy and is committed to protecting your personal data in accordance with applicable laws and regulations, including the Personal Data Protection Law (Law No. 27 of 2022).

We encourage you to read this Policy carefully to understand what personal data we collect, how we use it, and the privacy rights available to you.

If you have any questions or requests regarding your personal data, you may contact us through:

We will follow up on your request in accordance with the applicable laws and regulations.

Overview of This Policy

• The Pocari Sweat Website is used to provide information regarding products, campaigns, and promotional activities.
• We do not directly process or collect personal data through this Website.
• Technical data such as Log Data and cookies may be used on a limited basis to support Website operations and usage analysis.
• The processing of technical data is carried out based on Otsuka’s legitimate interests in ensuring that the Website functions properly and improving user experience.
• We implement reasonable and proportionate protection measures to maintain the security of the Website systems.
• Technical data is stored on the company’s internal servers in Indonesia and may be accessed on a limited basis by vendors supporting Website operations, subject to confidentiality obligations.
• This Website may redirect you to third-party platforms (e-commerce platforms) such as Tokopedia, Shopee, Lazada, and Blibli for product purchases. Any personal data you provide on those platforms will be processed in accordance with the respective privacy policies of each platform.
• Technical data is retained for as long as necessary for Website operational and analytical purposes.

• You have certain rights regarding your personal data in accordance with applicable laws and regulations, taking into account that this Website does not directly collect personal data.

   

1. Our Responsibility for Data Protection

   In this capacity, the Pocari Sweat Website is not used to directly collect or process users’ personal data. The activities available on the Website are limited to providing information regarding products, campaigns, and promotions, as well as redirecting users to third-party platforms if they wish to purchase products.

   As the data controller, we nevertheless ensure that any data processing that may occur, including technical data automatically obtained through the use of the Website, is conducted lawfully, fairly, transparently, and in accordance with applicable personal data protection regulations.

   Such processing is carried out in a limited and proportionate manner solely to support Website operations, maintain system security, and improve service quality and user experience.

2. What Types of Personal Data Do We Collect and Where Do We Obtain It?

   The personal data we process through the Pocari Sweat Website consists of personal data collected in connection with.

   We obtain your personal data directly when you participate in events organized by the Pocari Sweat team and when you submit feedback or suggestions.

   We do not obtain your personal data from third-party sources, except in certain circumstances related to verification processes or service implementation through partners cooperating with us in accordance with applicable regulations.

   1. Event/Activity Documentation Information
      1. Personal data: activity documentation in the form of photographs and/or videos that may display participants or visitors in activities related to Pocari Sweat.
      2. Legal basis for processing: legitimate interests for publication and documentation of activities, and consent where required in event organization.
      3. Purpose of processing: activity publication, documentation of promotional activities, and dissemination of information to the public through the Website.
   2. Feedback and Suggestion Information
      1. Personal data: full name, email address, telephone/mobile number, address, city, age or age range, and gender.
      2. Legal basis for processing: your consent as the data subject provided when completing and submitting forms on the official website of PT Amerta Indah Otsuka, as well as for responding to requests, inquiries, or communications submitted by you.
      3. Purpose of processing: identifying and contacting you, responding to inquiries, complaints, or requests for information, and processing communications.
   3. Technical Information (Log Data & Cookies)
      1. Data: IP address, browser type, device information, accessed pages, visit time, and other technical data.
      2. Legal basis for processing: legitimate interests in maintaining Website operations and security.
      3. Purpose of processing: supporting Website functionality, usage analysis, and improving user experience.

3. How Do We Use Your Personal Data and for What Purposes?

   We process your personal data collected through the Pocari Sweat Website for specific, limited, and legitimate purposes, as described below, and based on legal grounds for processing in accordance with applicable laws and regulations.

   The table below explains the purposes for which we process each category of your personal data, together with the corresponding legal basis for such processing.

Cookies and Similar Technologies

For more information regarding how we use cookies and similar technologies in connection with your use of our website, please refer to our Cookie Policy.

4. Use of the Website by Children Under 18 Years of Age

   The Ion Water Website is generally intended for general users. In the event that users or participants are under 18 (eighteen) years of age, the completion of forms, account registration, participation in activities, and submission of a child’s personal data must be carried out with the consent and supervision of a lawful parent or guardian in accordance with applicable laws and regulations.

   By providing a child’s personal data through the Ion Water Website, users represent and warrant that valid consent from the parent or guardian has been obtained prior to providing the child’s personal data to Otsuka. Such consent includes the processing of the child’s personal data for the purposes of account or activity registration, communications related to services or activities, activity participation management, loyalty program management, operational analytics, and other purposes described in this Privacy Policy

   In the event of a request to exercise data subject rights relating to the personal data of children under 18 (eighteen) years of age, including but not limited to requests for access, correction, deletion, restriction of processing, or withdrawal of consent, Otsuka reserves the right to request additional documents and/or forms to verify the identity of the parent/guardian and their relationship with the relevant child (parental consent), as well as any other supporting documents deemed necessary.

   Otsuka may reject, delay, limit, or be unable to process such requests if the required documents or verification are not adequately provided in accordance with applicable legal requirements and internal procedures.

5. With Whom Do We Share Your Personal Data, and Why?

   Under certain circumstances, we may share your personal data with third parties where necessary for recruitment process purposes and in accordance with applicable laws and regulations. Such parties may include:

   • Companies within the Otsuka Group, where necessary for operational management, internal compliance, or other business functions relevant to the management of the Pocari Sweat Website.
   • Business partners and/or affiliates, where necessary to support information provision, communication activities, or other activities related to the purposes of using the Pocari Sweat Website as described in this Policy.
   • Courts or government authorities, where we are required to disclose your personal data pursuant to a court order, legal obligation, or binding official request.
   • Supervisory and law enforcement authorities, where disclosure is necessary for investigations, legal compliance, or to respond to lawful requests under applicable laws and regulations.
   • Professional advisors, such as legal consultants, auditors, and accountants. These parties may act as independent data controllers and maintain their own privacy policies and responsibilities for compliance with applicable data protection regulations.
   • In addition, we may also share your personal data with actual or prospective successors in business to continue the functions and activities described above. This may occur in situations such as purchases, reorganizations, sales, leases, mergers, joint ventures, transfers, consolidations, or other acquisitions, disposals, or financing transactions involving all or part of our business, assets, or company shares (including in the context of bankruptcy or similar legal proceedings).

   We ensure that all such third-party service providers are bound by agreements governing confidentiality obligations, restrictions on the use of personal data, and the implementation of security measures in accordance with applicable data protection standards.

6. Where Is Your Personal Data Transferred?

   Currently, personal data processed through the Pocari Sweat Website is stored and processed within the territory of Indonesia. If in the future cross-border data transfers are required (for example, to Otsuka’s global affiliates), such transfers will be carried out in accordance with applicable laws. We will only conduct such transfers if:

   • The recipient or recipient country ensures an adequate level of protection for your personal data;
   • The recipient or recipient country is subject to approved certification mechanisms or codes of conduct with binding and enforceable commitments providing appropriate protection for your personal data;
   • We have implemented adequate safeguards for your personal data, such as agreements with the recipient parties or entities containing specific data protection provisions;
   • The transfer is permitted under applicable law; or
   • You have explicitly consented to such transfer.

   We will ensure that any transfer of personal data is conducted in a limited and proportionate manner and solely for legitimate purposes as described in this Policy.

7. How Do We Keep Your Personal Data Secure?

   We implement appropriate technical and organizational security measures to protect your Personal Data against unlawful or unauthorized processing, as well as against loss, misuse, alteration, or unauthorized disclosure.

   The Pocari Sweat Website is managed in cooperation with technology service providers appointed by Otsuka. In managing the Website, we implement various security mechanisms, including user management to restrict parties who may access the system, as well as role-based access control according to the respective functions and responsibilities.

   In addition, server-side security configurations are implemented to restrict access to sensitive information, including configuration files and system environments. We also periodically conduct security testing (penetration testing) to identify and mitigate potential system vulnerabilities. These security measures include, among others, rate limiting to prevent brute-force attacks, limiting error information to avoid user enumeration, and implementing certain content security policies.

   Personal Data is processed and stored on servers located in Indonesia and protected by reasonable technical safeguards, including the use of encryption protocols during data transmission, as well as firewalls and other network protection mechanisms implemented by authorized personnel.

   Access to Personal Data is restricted only to authorized personnel who require such access to support the operation of the Pocari Sweat Website. Any party granted access is bound by applicable confidentiality obligations and data protection agreements.

   However, please note that no method of data transmission over the internet is completely secure. Accordingly, any transmission of Personal Data through online media is conducted at your own risk.

9. How Long Do We Retain Your Personal Data?

   We will retain your personal data only for as long as your account remains active and for a certain period thereafter to comply with legal obligations, resolve disputes, conduct audits, and fulfill legitimate business interests.

   Event-related data may be retained for as long as necessary for event administration, activity documentation, and legal compliance.

   Data that is no longer required will be deleted, anonymized, or securely destroyed in accordance with the company’s data retention policies.

10. What Are Your Privacy Rights and How Can You Exercise Them?

    Where the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time. If you decide to withdraw your consent, we will stop processing your personal data for such purposes unless another lawful basis applies, in which case we will inform you accordingly.

    Where the processing of your personal data is based on legitimate interests, you may object to such processing at any time. If you do so, we must demonstrate compelling legitimate grounds for continuing the processing that override your interests, rights, and freedoms, or establish that such processing is necessary for the establishment, exercise, or defense of legal claims.

    You have the following rights (subject to certain conditions under applicable law):

    • To access your personal data and obtain clear information regarding the identity of the requesting party, the legal basis for the request, the purpose of the data processing, and the responsibilities of the requesting party;
    • To request deletion of your personal data;
    • To request the postponement or restriction of the processing of your personal data proportionately in accordance with the purposes of processing;
    • To receive the personal data you have provided to us in a machine-readable format and request that such data be transferred to another personal data controller, provided that the systems are interoperable and securely connected in accordance with data protection principles;
    • To object to decisions based solely on automated processing of your personal data;
    • To file complaints and claim compensation for any violations in the processing of your personal data in accordance with applicable laws and regulations.

11. Data Breach Notification

    In the event of a personal data protection failure affecting your personal data, we will provide notification in accordance with applicable legal requirements and take the necessary remedial measures to mitigate the impact of such incident.

    We may decide to amend this Policy. If such changes are material or may significantly affect you, we will provide this updated Policy before the changes become effective. We encourage you to review this Policy periodically.